Customer Service and Content Specialist

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Entry Level | W2 | Flexible | Part-Time


Written Word Media has an immediate need for a Part-Time Content and Customer Service Specialist to join our team! 

If you are interested in online operations, email marketing, and books or media, this job is for you. This is a perfect opportunity to work at a Durham-based startup and gain valuable experience in startup operations, email marketing and customer support. Training is provided for all candidates.

Here’s what you will do:
  • Provide customer support to independent authors and publishers via email.
  • Create daily deal emails for ebooks that go out to hundreds of thousands of readers every day.
  • Email creation includes writing short descriptions for each book, linking to appropriate retailers and deploying the email to the correct subscriber base in our email system. You will be trained thoroughly and there is no coding required.
  • Maintain hygiene of advertising inventory system by updating available inventory, entering data for books and running ad hoc analysis.
  • Learn how to efficiently and effectively operate the day-to-day functions of a web brand.

The perfect candidate will:
  • Be a self-starter with the ability to work independently in a fast-paced deadline-oriented environment.
  • Be highly efficient with a track record of getting tasks done with low error-rates.
  • Be detail-oriented, organized, and attentive.
  • Have the ability to write in a professional email tone, and aspire to provide the best customer service to authors.
  • Have a positive, team player attitude.
  • Have terrific writing and editing skills.
  • Be comfortable with technology and the web.

Additional Useful Skills:
  • Prior customer service experience 
  • Prior experience using WordPress and Social Media
  • Love of books and reading

This is a part-time position that requires the candidate to work remotely 4-5 days per week. Some weekend work will be required. Total hours will be approximately 20-25 per week. 

The company Benefits and Perks will carry over into the job post.

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    Customer Success
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    Quality Assurance

Benefits & Perks

  • Free Books!
  • Profit Sharing
  • Work From Home Days
  • Long-Term Disability
  • Short-Term Disability
  • Life Insurance
  • 401k Match
  • Health Insurance
Written Word Media offers a competitive benefits package to all full-time employees.