Customer Service and Content Specialist

Share this job:
Last Updated Feb 08, 2021
Entry Level | W2 | Remote | Full-Time


Written Word Media has an immediate need for a Full-Time Content and Customer Service Specialist to join our team! 

If you are interested in online operations, email marketing, and books or media, this job is for you. This is a perfect opportunity to work at a Durham-based startup and gain valuable experience in startup operations, email marketing and customer support. Training is provided for all candidates.

Here’s what you will do:
  • Maintain hygiene of advertising inventory system by updating available inventory, entering data for books, running ad hoc analysis, and processing payments.
  • Provide customer support to independent authors and publishers via email.
  • Assist in the creation daily deal emails for eBooks that go out to thousands of readers every day.
  • Email creation includes editing descriptions for each book and linking to appropriate retailers.
  • Learn how to efficiently and effectively operate the day-to-day functions of a web brand.

The perfect candidate will:
  • Have the ability to write in a professional email tone and aspire to provide the best customer service to authors.
  • Be a self-starter with the ability to work independently in a fast-paced deadline-oriented environment.
  • Be highly efficient with a track record of getting tasks done with low error-rates.
  • Be detail-oriented, organized, and attentive.
  • Have a positive, team player attitude.
  • Have terrific writing and editing skills.
  • Be comfortable with technology and the web.

Additional Useful Skills:
  • Prior customer service experience 
  • Prior experience using WordPress and Social Media
  • Love of books and reading

  • Startup company, providing a unique learning opportunity
  • Work from Home
  • Access to American Underground virtual community and events
  • Fun atmosphere full of helpful, hard-working people
  • Free books

This is a full-time position that requires the candidate to work remotely 5 days per week. Some weekend work will be required. Total hours will be approximately 40 per week.
The company Benefits and Perks will carry over into the job post.

Job Details

Feature Job

Would you like to feature this job?

Top 3 Desired Skills

  • social-media-marketing.svgA skill svg icon
    Social Media Marketing
  • writing-editing.svgA skill svg icon
  • customer-service-associate.svgA skill svg icon
    Customer Service Associate

Benefits & Perks

  • Free Books!
  • Profit Sharing
  • Work From Home Days
  • Long-Term Disability
  • Short-Term Disability
  • Life Insurance
  • 401k Match
  • Health Insurance
Written Word Media offers a competitive benefits package to all full-time employees.