Customer Service and Content Specialist

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Last Updated Feb 08, 2021
Entry Level | W2 | Remote | Full-Time

Description


Written Word Media has an immediate need for a Full-Time Content and Customer Service Specialist to join our team! 

If you are interested in online operations, email marketing, and books or media, this job is for you. This is a perfect opportunity to work at a Durham-based startup and gain valuable experience in startup operations, email marketing and customer support. Training is provided for all candidates.

Here’s what you will do:
  • Maintain hygiene of advertising inventory system by updating available inventory, entering data for books, running ad hoc analysis, and processing payments.
  • Provide customer support to independent authors and publishers via email.
  • Assist in the creation daily deal emails for eBooks that go out to thousands of readers every day.
  • Email creation includes editing descriptions for each book and linking to appropriate retailers.
  • Learn how to efficiently and effectively operate the day-to-day functions of a web brand.

The perfect candidate will:
  • Have the ability to write in a professional email tone and aspire to provide the best customer service to authors.
  • Be a self-starter with the ability to work independently in a fast-paced deadline-oriented environment.
  • Be highly efficient with a track record of getting tasks done with low error-rates.
  • Be detail-oriented, organized, and attentive.
  • Have a positive, team player attitude.
  • Have terrific writing and editing skills.
  • Be comfortable with technology and the web.

Additional Useful Skills:
  • Prior customer service experience 
  • Prior experience using WordPress and Social Media
  • Love of books and reading

Perks:
  • Startup company, providing a unique learning opportunity
  • Work from Home
  • Access to American Underground virtual community and events
  • Fun atmosphere full of helpful, hard-working people
  • Free books

This is a full-time position that requires the candidate to work remotely 5 days per week. Some weekend work will be required. Total hours will be approximately 40 per week.
The company Benefits and Perks will carry over into the job post.

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Top 3 Desired Skills

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    Social Media Marketing
  • writing-editing.svgA skill svg icon
    Writing/Editing
  • customer-service-associate.svgA skill svg icon
    Customer Service Associate

Benefits & Perks

  • Free Books!
  • Profit Sharing
  • Work From Home Days
  • Long-Term Disability
  • Short-Term Disability
  • Life Insurance
  • 401k Match
  • Health Insurance
Written Word Media offers a competitive benefits package to all full-time employees.