Business Operations Manager

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Last Updated Jun 10, 2019
Mid Level | W2 | On-Site | Full-Time


Company Overview

At Written Word Media our mission is to empower authors and publishers to reach their audience and help readers find their next great book. We achieve this through multiple media brands that cater to different types of readers. Written Word Media has served over 35,000 authors many of whom are independent. We have a combined audience of over 800,000 readers that receive email recommendations based on their genre and device preferences. We pride ourselves in providing outstanding customer service and effective products and services. We are a startup that values integrity, community and teamwork. 

Job Summary

Written Word Media is hiring a full-time Business Operations Manager to manage our online operations and production. This is a hands-on position for someone who is process driven, customer obsessed and thrives in the intersection of operations, process improvement, digital production and product management. It’s also a great opportunity to work at a Durham-based startup in the American Underground and learn from two Harvard and Duke MBAs.

Here's What You'll Do: 

  • Manage a team of production specialists to get our daily emails out to millions of registered readers every day
  • Manage staffing requirements of the team and hire additional members as necessary
  • Design and improve processes to maximize efficiency, customer and team happiness
  • Report to senior management on operational processes and appropriate efficiency metrics
  • Provide training to the production team to further their professional and skill development
  • Work closely with the development team to improve our custom software system
  • Run daily standups with the production team to manage progress
  • Identify and remove bottlenecks with both personnel and digital processes
  • Work closely with customer support to make sure customer requests are integrated into operations

The perfect candidate will:

  • Have 2+ years of management experience.
  • Have solid leadership skills and be able to fluidly manage a team of production specialists.
  • Be driven, self-motivated and confident
  • Be extremely detail and process oriented. You love improving process and operating efficiently.
  • Have a passion for providing an excellent customer experience and always putting the customer first.
  • Have excellent verbal and written communication skills. You have the ability to give a sharp, confident progress report. You have the ability to provide reports in textual and visual form that are clear and can be consumed asynchronously.
  • Be exceptionally curious.
  • Have experience in a related field such as online media production, online operations, product management or digital content management.
  • Be thoughtful about both people and process.
  • Knowledge and familiarity with books and publishing is a plus, but not required.

Benefits and Perks:

  • Written Word Media a small startup company. You’ll interact daily with the company’s executive leadership providing a unique learning opportunity.
  • Located in the Google for Entrepreneurs Hub in Durham.
  • Generous benefits package including medical benefits, 401k contributions, flexible schedules and work from home Friday’s for all employees.
  • Fun atmosphere full of helpful, hardworking people.
  • Free books, snacks and coffee and access to free training and networking events.
The company Benefits and Perks will carry over into the job post.

Job Details

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Benefits & Perks

  • Free Books!
  • Profit Sharing
  • Work From Home Days
  • Long-Term Disability
  • Short-Term Disability
  • Life Insurance
  • 401k Match
  • Health Insurance

Written Word Media offers a competitive benefits package to all full-time employees.

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