Spreedly is seeking a Customer Success Manager who can jump into the role, start learning, and contribute quickly. We’re a payments API that’s used by developers around the world, so you’ll become an expert in all things Spreedly for our trial accounts and customers.
You’re a quick thinker, and naturally analytical with a consultative mindset. You’ll be spending much of your time interacting with customers via email and phone, answering their questions, educating them on how Spreedly can solve their problems, and making our customers’ experience with Spreedly as simple as possible.
You love digging into customer use cases and thinking deeply about how to help customers succeed. You’re patient and resilient, with a sense of humor, and a natural ability to listen and educate. Your curiosity, and desire to learn and take on new things are key to your success at Spreedly.
Our team is largely based in the RDU area of North Carolina, and we are looking for someone local for this position.
Due to the sensitive nature of what Spreedly does - handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.
This position reports directly to the Director of Customer Success. Because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.
Are you using your American Underground profile as your career site, and don't have a link for candidates to apply? No worries – we have a quick workaround, because #startupgrind. We recommend creating a simple Typeform or Google Form to collect the info you need from candidates and then linking it here. If you need help, email firstname.lastname@example.org!
Is this a critical hire? You can boost the search by making it an American Underground Featured Job. Featured Jobs receive premium visibility including:
What happens next? If you click Yes, the Featured Jobs promotion is free to your organization unless and until American Underground secures a winning candidate for your role. If this happens (when this happens), your organization will be charged a $3,000 referral fee upon placement.
I have read and agree to the American Underground Terms and Conditions, including without limitation, the $3,000 referral fee due upon the placement or hiring of a candidate or employee pursuant to the terms and conditions of the Featured Jobs Program.