Product Specialist

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Entry Level | W2 | On-Site | Full-Time


About First

First is a venture-backed tech startup at the intersection of artificial intelligence and real estate.

We are at the forefront of innovation in real estate. Our core product is a delightfully simple mobile app that helps agents win more listings from their network through more timely, targeted, and personalized outreach.

About the Product Specialist

The Product Specialist will contribute to the success of our Product and Operations teams by providing behind the scenes technical customer onboarding support and conducting functional testing and quality assurance (QA) for our mobile app (it’s called First Conversations in the App Store + Google Play, check us out). You’d be a good fit for this role if you geek out on the latest and greatest productivity mobile apps, notice and enjoy fixing tiny technical imperfections, have the gift of explaining technical jargon to our grandparents and can work magic in a spreadsheet.


  • Manage the Data Operations process for incoming customer data (spreadsheets) into the First product to exceed service level agreements on data cleanup
  • Support Customer Operations with troubleshooting and written solutions to technical issues
  • Create and maintain technical documentation and support documentation
  • Conduct QA testing of First applications and provide feedback to product and engineering
  • Create, modify and maintain testing procedures and test scripts
  • Document and resolve product related issues

You are a great fit for this role if:

  • You have an incredibly high bar for quality and pay special attention to detail
  • You have strong Excel/spreadsheet management skills
  • You are often complimented on your organizational and problem-solving skills
  • You prioritize what is important and urgent, and manage interruptions appropriately
  • You pick up new technologies quickly and appreciate the functionality and value in a great mobile app
  • You have clear, effective communication skills, both written and verbal
  • You can take something complex and explain it in simple language
  • You want to work at a high-growth, early stage technology company
  • You have experience in software design and development (bonus points!)

Why we love it here:

  • Fun startup environment: free snacks, company outings, happy hours
  • Great health benefits: we’ve got you covered with health, dental and vision - we pay 100% of your premiums and 50% for dependents starting on your first day
  • Generous paid time off
  • We get to hear real stories every week about how we are tangibly helping our customers win more listings from their own networks and grow their businesses
  • Fantastic company with a powerful underlying technology and an inspirational vision
  • Work with us in Downtown Durham, NC in our American Underground office and we will cover parking
  • For more about us, visit 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The company Benefits and Perks will carry over into the job post.

Job Details

Feature Job

This job has been featured since: May 10, 2019

Top 3 Desired Skills

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    Customer Service Associate
  • technical-support.svgA skill svg icon
    Technical Support
  • business-operations.svgA skill svg icon
    Business Operations

Benefits & Perks

  • Endless coffee supply
  • Equity ownership
  • Learn and grow every day
  • Change the real estate industry
  • Work with awesome people
  • Generous PTO
  • Full health, vision, dental from day 1 - we pay 100% of your premiums and 50% for dependents

Office Locations