Customer Success Associate

Share this job:
Not Published
Entry Level | W2 | On-Site | Full-Time

Description

Would you like to work at an early stage startup in a rapidly-changing market? How about one early enough that you’re a central part of the team, and what you do matters, and matters immediately?

CureMint is hiring its first round of team members. As our first Customer Success Associate you will work directly with our customers, the CEO and the Product and Customer team leaders to help define and drive positive customer outcomes. CureMint has developed a comprehensive, data-rich customer journey that can be managed and mined for insights that help us turn every customer into a successful champion and advocate of our platform. That’s where you come in.  At CureMint, customer success is at the core of our strategy, and you'll be involved in all aspects of it: From support and account management to demonstration of the product and educating new customers….and more.

Experience & Responsibilities

Experience is not a prerequisite as we're excited to teach an eager, motivated new arrival. However, exceptional communication skills, both written and verbal, an instinct to help others, and an appreciation for structure and process are some of the traits we value most. Here are some of the responsibilities you can expect to shoulder:


  • Understand how CureMint actually helps its customers succeed by communicating with them directly and analyzing customer health metrics

  • Help translate this “voice of the customer” into product, marketing and sales process improvements

  • Work with team members to drive successful customer renewals and identify expansion opportunities

  • Serve as the primary contact for on-boarding new customers, training end users, and sustaining customer satisfaction from initial activation to on-going support

  • Coordinate with the development team to confirm that technical on-boarding meets customers’ needs and support first-step troubleshooting of technical issues raised by customers

  • Prepare reports from customer engagement metrics to provide feedback to other teams regarding product and service improvements

  • Analyze customer usage data to help customers get the most out of the platform with the aim of helping promote satisfaction, positive reviews, testimonials, referrals, etc.

  • Document and communicate customer success stories and case studies to demonstrate the tangible value of the platform to new and existing customers throughout the customer lifecycle

  • Contribute to the development of marketing and support resources that improve customer outcomes and promote CureMint’s impact within the Customer’s organization and the market at large

  • Maintain an appropriate cadence of customer communication about their product utilization and sentiment with an eye for opportunities for deeper engagement

  • Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities


Skills & Qualifications

  • Business degree or background, preferably with some exposure to early stage company marketing, sales and customer service situations

  • Exceptional time-management skills and ability to maintain both an individual and organizational calendar to monitor and ensure project schedule adherence

  • Working knowledge of web site and web app analytics (i.e. Google Analytics)

  • Familiarity with Hubspot, Asana, and G Suite apps, especially Google Sheets or Excel

  • Comfort with using other online tools for content and process management

  • Demonstrably superior written and verbal communication ability

Compensation:

This is a salaried position with opportunities to participate in the Company’s stock option plan.

About CureMint, Inc.

CureMint is a two year old Software as a Service startup company that has recently relocated from Los Angeles, CA to the Triangle area. With angel investment secured from industry leaders, including a leading health care tech accelerator in Nashville, TN, CureMint is disrupting eProcurement, initially within the dental supply chain industry, with a very low-touch, easy-to-use platform.


We are looking for ambitious, conscientious, and hard-working people to come join our team.

The company Benefits and Perks will carry over into the job post.

Job Details





Feature Job

Would you like to feature this job?

Top 3 Desired Skills

  • customer-service-associate.svgA skill svg icon
    Customer Service Associate
  • customer-engagement.svgA skill svg icon
    Customer Engagement
  • customer-success.svgA skill svg icon
    Customer Success

Top 3 Desired Tools

  • slack.svgA skill svg icon
    Slack
  • asana.svgA skill svg icon
    Asana
  • hubspot.svgA skill svg icon
    Hubspot

Office Locations