Program Manager

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Mid Level | W2 | On-Site | Full-Time


CloudFactory’s mission is to help visionary companies power disruptive tech while connecting 1 million people in the developing world to meaningful work. We are looking for ambitious people who seek greater meaning in their work and want to use their talents to make the world a better place.

For companies from startup to enterprise, CloudFactory provides a tech-forward, professionally managed workforce solution for routine data work. Our teams are agile, scale fast, and help innovators get their technology to market fast. Trusted by 100+ companies, CloudFactory processes millions of tasks every week for companies including Microsoft,, Expensify, and Ibotta.

At CloudFactory, we believe that talent is equally distributed, but opportunity is not. Founded in Nepal in 2008, we connect people to digital work and give them the skills to be leaders in their own communities. We’re on a mission to create economic and leadership opportunities for talented people in developing nations. As an impact sourcing service provider (ISSP) and recipient of a program related investment from The Rockefeller Foundation, we are a global leader in the impact sourcing movement.

With $13 million in venture capital raised and 100%+ growth year over year, we are expanding our business quickly and sustainably. Our headquarters is in Reading, U.K., and we have offices in Kathmandu, Nepal; Nairobi, Kenya; and Durham, N.C.

Join us and make a difference in the world!

The Job
This will be an amazing opportunity for you to interact with our biggest clients (hint: these are globally recognized and leading companies) and have the biggest possible impact in providing meaningful work for our workforce.

Say goodbye to those boring work days since no two days in your calendar will ever be the same. You will be supporting many of the world’s fastest growing, disruptive technology companies and helping them succeed by understanding their needs, and then deliver results with the ultimate goal of becoming a trusted partner.

As the Program Manager, you will be our mission champion to have “people who care” as our differentiator for high quality service delivery, while ensuring the best possible Cloud Worker satisfaction and personal growth - we have an amazing team that will help you achieve this.

You've probably handled some of these tasks before and this will be an opportunity for you to share your expertise with us. You will manage the end-to-end service delivery of an account(s) across multiple delivery centers and country locations. You won’t be alone! We will be there to help you all the way.

You will be managing one or more strategic accounts, through the client lifecycle and ensure that all Key Performance Indicators (KPIs) and/or Service Level Agreements (SLAs) are met and all clients are highly satisfied with the teams’ performance. This includes managing scope, profit and loss, cost schedule and also applying techniques for planning, tracking, change control, and risk management.

You will be coaching and mentoring on a project level (but they will not directly report to you) a group of project managers in CloudFactory delivery locations and equip them to deliver excellent results while also progressing in their professional development. You may have 2-3 project support resources that would report directly to you.

You will lead all project resources and establish an effective communication plan with the project team and the client. Proactively report progress and results to clients and facilitate communication between internal teams regarding client needs. You will administer internal/external reporting requirements for the executive team, internal stakeholders, and the clients.

As part of helping our accounts succeed, you will be strategizing with clients on opportunities for growth, while continuously driving performance enhancement as an extension of their team. You will be conducting face-to-face meetings with clients to effectively manage the accounts. In some cases you will be required to roll-up-your-sleeves and be on the ground to handle issues that arise in order to exceed KPIs for each account. You might fly to a client location once or twice per year. You will be required to be onsite in delivery locations (Nepal & Kenya) 25%-30% and with clients 10%.

The Fit
You will be a step closer to being part of our amazing team, if you have the passion for disruptive technologies as well as developing talent while leading large scale delivery projects. You are a leader and have managed large, multi-layered projects across different time zones, cultures, and levels of the organization. You are an innovator and have developed new approaches, ideas and problem solving methods for high quality delivery. You have excellent verbal communication, presentation, and writing skills. You have strong project and program management - including developing plans for onboarding and training teams, ongoing performance management, and risk planning and mitigation. You are great in developing metrics, tracking, creating action plans and financial analysis - including cost planning, variance analysis, budgeting, forecasting and reconciliation.

The Experience
* 7-10+ years of complex project management experience at large service delivery companies with large accounts ($5+ million).
* MBA or Project Management certification (PMP, PRINCE2, CAPM, CPMP, etc).
* Deep business acumen and financial skills.
* Outstanding verbal and written English language skills.

The Benefits

* Competitive compensation
* Free lunches with the team on Fridays
* Community service opportunities
* Startup company culture
* A social mission you can believe in
* Medical, dental, and vision care
* Accident and disability insurance

The company Benefits and Perks will carry over into the job post.

Job Details

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Benefits & Perks

  • Social impact mission
  • Employer-paid life and disability insurance
  • Team Outings
  • Bottomless coffee & tea
  • Employer-paid medical, dental, vision
  • Global travel opportunities
  • Downtown location
  • Weekly team time with meal
  • Flexible hours and work environment
  • Free parking

CloudFactory is a global company that offers competitive compensation and benefits packages to full-time employees.

We work with you to establish an individual development plan to help you identify your interests and take steps to achieve your professional and personal goals.

Our talent team creates meaningful connections among employees in our offices across four continents - in the U.S., UK, Nepal, and Kenya. We celebrate unique cultural and individual values and instill our own organizing principles to promote a strong understanding of our business values.

CloudFactory provides two all-hands forums each week for employees to discuss our shared work and wins in their personal lives. We provide lunch every Friday in our team-time gatherings.